Five Tips for Dealing with Difficult Employees

Five Tips for Dealing with Difficult EmployeesFive Tips for Dealing with Difficult EmployeesFive Tips for Dealing with Difficult Employees FalconeFew things are more frustrating and angst-ridden than dealing with difficult employees, particularly if youre a small business owner or entrepreneur, where difficult employees can cause greater damage.There are effective ways of handling difficult employeesthat are more effective than others.Addressing substandard employee wertzuwachsand misconduct issues consistently and proactively will help you increase employee productivity, protect your company legally and restore camaraderie to your team.Here are some key methods of management interventions in managing problem employees.1. Distinguish between substandard job performance and misconduct. Employers often mistakenly treat these two classifications of infractions similarly when, in fact, they are seen (and should be treated) very differently in the eyes of the law.2. wertzuwachs often requ ires steps of corrective action. When it comes to performance (and attendance) issues, many companies follow a three steps before youre out type of disciplinary action model, where a verbal warning is followed by a written and then a final written warning.The three-strike approach is typically considered fair by alfruchtwein all standards, whether employees are union or non-union.Much will depend, however, on the employees tenure and potential membership in a protected class As a rule, the longer the employee has been employed by your organization, the more workplace due process he or she may be entitled to.It follows that a recent hire and a long-term employeewill typically be treated very differently in terms of what constitutes appropriate notice of substandard employee performance.3. Conduct provides for more immediate action. Conduct gives you, the employer, greater discretion in terms of according the appropriate level of corrective action.The three-step model under the substa ndard job performance category above is not necessarily required when dealing with difficult employees who engage in misconduct.In those cases, employers have a lot more discretion to progredienz immediately to a final written warning (or even immediate employee termination) for a first offense.Misconduct infractions that typically rise to the level of immediate termination, or summary offenses, include theft, embezzlement, and forgery.Thats easy enough to understand, but an outburst of insubordination, an offensive rumormonger caught in the act, or someone shouting obscenities at a peer may easily qualify for a final written warning based solely on the egregious nature of their actions even if this is a first-time occurrence.In situations like this, youre placing the individual in question on notice that this is a third rail issue. The message engage in this type of behavior again and youll be firing yourself.4. Remember that verbal engagements need not be confrontational.Before y ou move forward with documented corrective action in the form of a written warning, be sure that you first attempt to address the infraction verbally, whenever possible.Spoken respectfully and quietly, your message will carry even more gravity than if shared with emotion or drama of any sort.Offer to help, make yourself available to support the individual to reach established performance goals, but re-establish performance and productivity expectations.Seen this way, strong leadershipis constantly supportive but has the teeth necessary to escalate matters as needed.5. Escalate to documented corrective action when appropriate.When discussions and conversations dont yield the results you were hoping for as the business owner or department leader, then stepping up your game by providing documented disciplinary action is the next logical step.This not only protects your company legally but also escalates the seriousness of the matter in the employees mind.Close your document with the st atement Failure to demonstrate immediate and sustained improvement may result in further disciplinary action up to and including dismissal.Such consequence language in the progressive discipline realm is exceptionally clear and incontestable in its intent.In addition, if circumstances warrant, include last chance agreement language like this This is your last chance, and your position is now in immediate jeopardy of being lost.With a firm record of verbal interventions and written corrective action in place, most problematic performers or workers with bad attitudes will simply move on to other organizations.Should they try and challenge you legally, youll have an exceptionally strong defense.More importantly, youll send the right message to the rest of your team that youre supportive and willing to make yourself part of the solution but also ready to confront substandard employee performanceor workplace misconduct head-on, without hesitation.That is probably the most important manag ement skillof all.Author BioPaul Falcone is Vice President of Human Resources at a major Fortune 500 company. He is the author of several books including 96 Great Interview Questions to Ask Before You Hire, 101 Tough Conversations to Have with Employees, 101 Sample Write-Ups for Documenting Employee Performance Problems and 2600 Phrases for Effective Performance Reviews.

How to Find Your Career Gift - The Muse

How to Find Your Career Gift - The MuseHow to Find Your Career Gift Theres a reason were constantly publishing lists of resume clichs. Despite the fact that each and every job seeker is different, most have a hard time figuring out exactly what makes them different. As a result, hiring managers get job applications littered with the same phrases and descriptions, again and again.Thats why pinning down your unique blend of capabilities and expertise will put you way ahead- not just when youre looking for a job, but after youve gotten one, too.Steve Harvey, author of Act Like a Success, Think Like a Success (and yes, the host of Family Feud), calls this unique blend of abilities your toxikum. I recently had the privilege of hearing Harvey speak at the Success Summit he hosted with Strayer University. At the Summit, he explained what your schadstoff is, what its not, and how to figure out what yours is.Harvey says your gift is the thing you do at your absolute best with the least amount of effort. For example, his gift is making people laugh. Maybe your gift is problem-solving. Maybe its being able to listen to people and hear what theyre really saying. Or maybe your listening skills could improve, but youre a fantastic speaker. Harvey says your gift is not your past, present, or future job. If youre a lawyer, your gift isnt for law, but it could be negotiating, finding creative solutions, or being able to analyze information. When youre looking around, trying to figure out what your gift is, dont end your search at the office. You should also examine your relationships, your communities, your hobbies- basically, every aspect of your life.Its connected to you whether you are working or vacationing, whether you are with the family or even all alone, he explains in his book.To figure out your gift, try this Write down all of your successes, both personal and career-related. Then, see if theres a common theme. If theres one talent or skill that runs through most of y our achievements, chances are thats your gift. For example, youve been praised for your ability to calm down angry co-workers or clients. Outside of work, youve become the go-to person in your neighborhood, family, or friend group to resolve conflicts. Your gift is for mediation.You can also ask your friends, family, and co-workers what abilities they associate with you. They may have picked up on a characteristic youve under-valued, ignored, or not even noticed.After you hone in on what you do the best with the least amount of effort, you can use that knowledge to advance your career.If youre looking for a job, highlight your gift throughout the application process. It should show up again and again in your resume bullets. For example, if youre a wonderful communicator, include the number of successful presentations you gave, how many clients youve been the liaison for, and your clear and concise reports. In your cover letter, draw a clear link between the roles of the job and your gift. You might write, Ive always had a passion for rallying people around a common cause. As sales manager for your company, Id use this gift to create an environment thats collaborative rather than competitive and lead our team to record sales.During the interview process, keep circling back to your gift. If youre asked about your greatest strength, reply, In every facet of my life, I bring people together, which would serve me well as your sales manager. What if the interviewer wants to know how you spend your free time? Bring up your love of ultimate frisbee or your choir- because I love accomplishing goals as a team. Youre not trying to be subtle, youre trying to construct a memorable portrayal of what youre really amazing at- and how that would help you succeed at the organization.Once you have a job, you can continue using your gift to your advantage. Start making sure all your work actions align with your gift. For example, if youve always been able to make things happen, m ake sure thats coming through loud and clear in the office. Volunteer to help with projects behind deadline. Turn in your own projects on time, or even early. Promote accomplishments especially when they relate to your gift so people can really draw the connection between what youre able to do and what results followed. Before long, your colleagues will know you as the go-to person for that thing youre really amazing at- making you even more of an invaluable member of the team. This isnt to say your potential contributions start and end at your gift. Were all good at many things, and we should take full advantage of those skill sets. However, by really honing in on what youre best at, you can invest in that capability and make sure its on full display.While everyone has a gift, only you have your gift- and thats whats known as a competitive advantage.Photo of snowflakes courtesy of Shutterstock.

Filling the Talent Gap

Filling the Talent Gap Filling the Talent Gap Filling the Talent GapWill Caldwell welches sure he wanted to be a mechanical engineer. The 20-year-old had spent his childhood in Madison, Wis., building models of spacecraft and futuristic vehicles with whatever he could find around the house. He started a mechanical engineering club at his high school. And when he enrolled in the University of Wisconsin-Madisons School of Engineering three years ago, he hoped to someday design cars.But along the way, he realized that mechanical engineering skills alone would elend get him wzu siche he wanted to go. His pals who recently graduated with mechanical engineering degrees had landed jobs that required them to program computers and robots, and to perform other tasks that were related more to the computerized world of the Internet of Things (internet of things) than to traditional mechanical engineering.I met a lot of people who had figured out what internet of things was and wanted to do somet hing real with it, he said. But neither he nor his friends had much opportunity in their mechanical engineering classes to learn about internet of things-related technologies and how to apply them to real-world solutions.In the emerging IoT ecosystem, new technologies like embedded sensors make it possible for just about any type of device, machine, or component to collect data and send and receive information over the Internet. Data analytics and cloud computing then turn that data into something valuable.Startups dont have the money to burn on training Kayla Matheus, a Yaletrained mechanical engineer who who invented MOTI (pictured)Almost every industry is now trying to leverage those technologies to improve business and manufacturing operations, monitor and diagnose how well machines are functioning and forge closer collaboration between humans and machines. This is called the Industrial Internet of Things (IIoT) or Industry 4.0, and companies desperately need a new type of engi neer to help them create it.Until a few years ago, industry expected entry-level mechanical engineers to focus on mechanical engineering. But today almost every job they take onfrom designing a medical implant to engineering a turbine jet enginealso requires an IoT-related skill, says Peter Hirst, associate dean of executive education at MIT Sloan School of Management. IoT is everywhere now, he said. The job function might elend be characterized as IoT, although many of those jobs include some implementation of sensors, data measurements, and connectivity.Hirst also serves as director of the IoT Talent Consortium, an industry-academic group that develops new ways of training engineers, technicians and others to meet the needs of IoT employers. Hes in constant contact with C-level executives from a variety of technology, engineering, and science companies, who say their biggest challenge today is finding the talent to fill IIoT-related jobs.Its no longer you and 10 mechanical enginee rs working on a project, its you and a designer and a data scientist and a customer expert, he said. Those are the kinds of abilities that people historically learned by osmosis and experience over a 10- or 15-year career. Now were saying we need people to come out of school with those abilities.But most are not. This has created a gap between the skills that industry needs to develop the technologies, products, and services that make companies profitable and competitive, and the skills that entry-level mechanical engineers typically bring to the table. For these reasons, companies and engineering educators are looking at new ways to train young engineers in the skills needed to bridge the gap.Finding a unicornFor at least 40 years, mechanical engineering fundamentals have been taught in much the same way. The core classes stuck to the basics every mechanical engineer must know, such as material, fluids, thermodynamics, measurements, and instrumentation. That satisfied industry, and thats what professors on a tenure track had incentives to teach.While industry has complained over the years about young engineers lack of job preparation in some areas of technology, most of the skills they needed were closely related to traditional mechanical engineering and could be honed early in a career. Large companies with deep pockets were also able to pick up the slack and teach engineers skills they didnt learn in school. Some still do. GE, for example, looks for candidates with deep knowledge in specific areas and have a commitment for life-long learning, said Stephan Billers, GEs chief manufacturing scientist, who directs a team that develops IoT-related software and hardware to digitize manufacturing processes.custompagebreakGE also spends billions on ongoing business and technical training initiatives, internship and co-op programs, and online courses. We hire talent, not skills, Billers said.But its difficult for small companies to offer the same opportunities. Star tups dont have the money to burn on training, said Kayla Matheus, a Yale-trained mechanical engineer who invented MOTI, an IoT device designed to help people develop better habits, and founded a San Francisco-based company of the same name to commercialize it.Many companies, especially those that cant afford to train young employees, expect universities to do a better job teaching mechanical engineering students practical IoT skills. Matheuss startup is no exception. Its namesake product has as much to do with software as hardware. She and her small team develop cloud-based databases, manage firmware, and have created a smart-phone app, and they integrate all these technologies into the devices ecosystem.Matheus hopes the young engineers who apply to her company will have a working knowledge of these skills their first day on the job. A little marketing, supply chain, and overseas manufacturing experience would also be nice. We need people who can wear many different hats but who al so have focused experience, Matheus said. Were looking for a unicorn.Real-world skillsTo prepare for these new jobs, students need a deeper understanding of the cornerstones of IoT, including data analytics, networking, cloud computing, mechatronics (a combination of mechanical, electrical, computer, and controls engineering), automation, and robotics. Young engineers dont need to be crack computer programmers, Hirst and others said, but they need to have enough working knowledge of other specialties to understand what their co-workers or teammatesfrom designers to data scientists to marketing expertsare actually talking about.To give them that working knowledge, some companies are taking matters into their own hands.Siemens PLM, which sells a suite of software that automates manufacturing processes, donates millions of dollars in IoT-related software, curriculum, and training to more than 3,000 schools, universities and organizations around the world. The company also supports doze ns of government, industry, and academic initiatives to provide mechanical and other engineers with the computer-related skills theyll need for IIoT and Industry 4.0 jobs. More real-world activities will help solve some of those challenges we face, said Dora Smith, Siemens PLMs global director of academic programs.ASME, for its part, hosts a series of global engineering competitions called the IShow, challenging young engineers to design a marketable product that will have a social impact. Each year, more of those projects include sensors, connectivity, cloud computing, and other IoT-related technologies, said Mahantesh Hiremath, a distinguished engineer at Space Systems Loral, a satellite builder in Palo Alto, and an ASME Fellow.All those projects on display are very much in tune with what young mechanical engineers will see in the workplace, he said. ASME also offers national and local professional development courses and seminars on IoT-related components like sensors and big dat a. It also works with academia to shape STEM curricula from kindergarten through university.Think differentTraining efforts by corporations and organizations can help teach young mechanical engineers how to incorporate IoT technologies on the job. But to properly prepare students for positions created by new IoT technologies, university engineering programs will have to do a better job at contributing, industry and education leaders agree.Raj Veeramani, a University of Wisconsin-Madison professor in the Industrial and Systems Engineering Department, realized that a few years ago. Since then, he and a handful of other thought leaders have been developing better ways to teach and train young engineers to give them IoT skills.One of the best is to have students from different majors collaborate on hands-on projects that include IoT components, Veeramani and others say. For that reason, he and his colleagues launched the IoT Lab two years ago. They saw it as a tech sandbox that would br ing together students, including those with nonengineering majors, to explore, innovate and engage in problem solving and entrepreneurship with IoT technology.Veeramani papered the campus with flyers announcing the IoT labs first informational session, which fell on an incredibly cold January night in 2014. It didnt help that he forgot to mention on the flyer that thered be free pizza. I wasnt sure if anyone would show up, he said.Meanwhile, a handful of other university engineering departments have developed similar initiatives. Theyre typically set up in partnership with government or industry, which are turning to universities to understand IoT and figure out how to take advantage of the technologies and related business and marketing strategies.Engineers compete in ASMEs IShow India. The international hardware competition features many solutions that include IoT-related technologies. Above is Navyo, a Bluetooth-connected smart glove accompanied by a Mobile App that can guide a b lind person turn by turn via vibrations.In these programs, students typically pitch an IoT project or build a solution to a problem posed by a company or government agency. The university supplies the parts, equipment and guidance the student teams need to complete their projects. The energy, knowledge, and ideas fostered by the environment benefit the corporate or government partners as well. They bring together a lot of smart people to make the progress you couldnt do alone or with other private companies, said Daryl Erbs, vice president of technology at Manitowoc Foodservices, one of about 25 companies that have joined the IoT Labs consortium.Each university adds a few twists to differentiate their program. Karthik Ramani, a professor in the School of Engineering at Purdue University, for example, is developing a set of kits for core mechanical engineering classes with all of the basic components students could use to build an IoT-enabled device related to class topics. He also t eaches a popular toy design class where he encourages students to build products and develop business models that fit into the IoT ecosystem. On top of that, Ramani started an IoT product-design contest in his mechanical engineering class.If you want to get the best of all worlds, you need expose students to different technologies, designs, disciplines, and business models, he said. Thats an interesting concoction that is not found in traditional university settings.A New DirectionBack at the University of Wisconsin-Madison, more than 80 students showed up on that cold winter night for the IoT Labs open house. Student interest in IoT has blossomed ever since. At a subsequent open house last fall, more than 280 students from a variety of majors showed up. Today, half of the labs 40 participants are engineers, while the rest are from nonengineering majors, such as computer science and business. About 30 percent are usually women, a much higher percentage than in most engineering-relat ed activities, Veeramani said.Will Caldwell was one of those participants. His frienda nutrition major and cycling enthusiast whose friend had been hit by a carhad inspired him to develop a system that would alert bicyclists of a dangerous traffic condition and help them avoid injury. He thought the IoT lab might help him figure out how to go about it. At the open house, Caldwell hit it off with the other students and made a strong pitch to the judges, who accepted his project, which he eventually called Safe Cycle.The lab, he said, had everything he needed to make his project a reality. It has the newest, coolest stuff, he said, mentioning an Oculus Rift virtual-reality system Google Glass drones plenty of Arduino boards, Raspberry Pi microcomputers, actuators, motors, and sensors and a huge RFID container packed with past and present projects to inspire new design and technical ideas.custompagebreakDuring the three months he spent working in the IoT lab, he managed a four-person t eam that included the nutritionist, along with a mechanical engineering major and an electrical engineering major, both freshman with no project experience. By necessity, each team member did a bit of everything, learning what they needed as they went along. You ended up doing electrical engineering, computer science, design and marketing, Caldwell said. I learned so many things in the lab that I couldnt learn in class.At the end-ofsemester open house, Safe Cycle won an award for Most Potential Impact. And the experience changed Caldwells career path entirely.To develop his interest in IoT, he added a computer science major to his mechanical engineering major and tacked on a minor in electrical engineering to build what amounted to a major in mechatronics.Will Caldwell and Katie Miller inspect the Safe Cycle, a device they designed to alert a bicycle rider to traffic behind the bike. Photo David Tenenbaum/University of Wisconsin-MadisonI was strictly mechanical engineer until the en d of last semester. I wanted to build cars, he said. Now I want to build drones, robots, and other things.He seems to be on his way. Last summer, Caldwell was hired by a team of UW plant scientists to design and build machines that use connectivity and sensors to capture data on growth patterns of carrot and corn crops. They were interested in my experience in IoT, he said. Thats what got me the job. MEJeff OHeir is a contributing writer.

Working the Angles

Working the Angles Working the Angles Working the AnglesPart of what is so incredible about the body is all the angular twists and turns. While it can be awe-inspiring, it also makes it difficult for surgeons to perform surgery and limit scarring. You think of the nose, so many parts, you need to be able to work with difficult angles, says Robert Webster, associate professor of mechanical engineering and electrical engineering at Vanderbilt University. Weve been working on trying to make that an easier challenge.Needling QuestionsFocusing on needlescopic surgery in his career, with its microscopic incisions, the beginnings of his work go further back for Webster than one might guess.This work really started at grad school for me, says Webster, who also has secondary appointments at Vanderbilt Universitys medical school in otolaryngology, neurosurgery and urologic surgery. I had been working on actual needles. I was thinking about how we make needles to be used inside of soft tissue. How do we make them steer? Can we get them in open space in sinus cavities? Thats where the robot ultimately comes in.A bendable wrist with gripper. stellung Vanderbilt UniversityHis team created a curvature robot with tubes in which you telescope them or change their axial direction. By doing that, a tube works like a tentacle in that it can elongate and bend. The material they were using was Nitinol, but it had its limits in the way it was used. Weve worked on this for years but then you realize if you could make those tubes tighter then we could make them better for surgery, he says. The material limits so that you can only curve it so much until plastic deformation. We overcame this by selectively cutting the tube. We made cuts through the tip almost all the way through and that creates small hinges that help it bend.Surgeon InterfaceWebster says the work could be particularly helpful for sinus surgeries. When you think about all the nooks and crannies in the nose, thats the fir st application were looking at, he says. But longer term, you could be looking at procedures in the abdomen if using needlescopic tools for it.A future challenge will be the surgeon interface. We have the robot aspect pretty well built right now but we need to work on what we show visually, he says. What is the robot holding and what will make it ergonomic for remote control for the robot?The ultimate goal is to vastly improve what can be a difficult conversation. You look at what the doctors go through where they have to talk to the patient about cutting a hole in them and maybe elend being able to guarantee that there wont be complications, he says. If we can make the conversation a more positive one, that would be an important outcome.Eric Butterman is an independent writer.Learn about the latest trends in bioengineering at ASMEs Global Congress onNanoEngineering for Medicine and Biology. For Further Discussion I was thinking about how we make needles to be used inside of soft ti ssue. How do we make them steer? Can we get them in open space in sinus cavities? Thats where the robot ultimately comes in.Prof. Robert Webster, Vanderbilt University

The Additional Skills Resume Game

The Additional Skills Resume Game As a rule of thumb, you merely will need to include things like the previous 10 to 15 decades of experience, though you might desire to include older jobs if theyre directly relevant or when youve held a position for a lengthy period. Chronological resumes are excellent for clearly displaying your work or educational history and theyre a good selection for pretty much any amount of experience. Describe any relevant experiences you are able to. Your professional experience has become the most important portion of your resume. The Ultimate Additional Skills Resume Trick Your skills section stipulates a window into how much capability youll be able to bring to the business. You have to strive to stay calm and cool, even if your customer isnt. Put simply, attempt to learn as much as possible in regards to the company. The organization is online and thus you are able to interact with them via emails. The Basics of Additional Skills Resume Key skills are work-related skills that you will need to do a job. 3 First, you must select the best skills for your resume. Professional skills are extremely important additionally to include on your resume. Listing your skills provides a chance to showcase your abilities and experiences to prime employers for the remainder of your resume. Rumors, Deception and Additional Skills Resume Skills If there are a number of forms of skills which are important to the job that youre applying for, you can include several skills list in your resume. You cant compose a single resume for several kinds of jobs. Both can cause you to get exceptional but only one can allow you to land work. By making use of a sample for the particular job you would like to secure youll have the ability to compose a resume specifically for the job youre attempting to get. Needless to say, each job will call for various abilities and experiences, so make certain you read the job description with care and conce ntrate on the skills listed by the employer. Attempt to bring the duties that the specific job is searching for. There are skills required for jobs that are not just desirable by employers but necessary as a way to grow in your role or work nicely with other folks. You might not land every job which you apply for but a well written resume can allow you to discover the occupation thats a tailored fit for you. For students that are new to the work market, interests and activities are a very good means to show employers you have skills they are searching for. Ideally, your resume will demonstrate there are lots of facets which make you, the work candidate, a good fit for the position. The placement of your skills section is also a rather important issue to think about. Everything you have to know about adding the ideal skills to your resume. Your resume will be broken into sections. If youre at a loss of where to abflug in regards to the resume skills section, try out a little reverse-engineering You may also see that a technical skills inventory is a powerful means to start. Luckily, you can acquire cash handling skills in many different positions. Listening skills are equally as critical as communication abilities. Interpersonal communication abilities. What to Expect From Additional Skills Resume? You can also check at a few of the samples of different sorts of resumes for various kinds of careers. There are a couple distinct kinds of skill sections and formatting alternatives that you need to think about when crafting your resume. Review their About Us page and see whether your soft abilities or attributes are aligned with the corporations core values. Next ensure use of good resume keywords. What You Must Know About Additional Skills Resume In truth, its the job of a cover letter to find an employer interested enough in you as a candidate to take some time to examine your resume. Speak to professionals in the area If youre having a har d time determining what skills an employer might need to see, look at contacting a professional already working in the business or position very similar to the one which youre applying for. With the work market so competitive, standing customer is among the most significant lead you can do.

Unbiased Report Exposes the Unanswered Questions on Online Resume Templates

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